Modulo A - 6 CFU
TTQ_1 - Quality: concepts and methods
TTQ_2 - Quality: Models and Vision 2000
• Evolution of the concept of Quality and of the management models
• Main models for Quality Management
• From product control to process control
• From Quality as a characteristic to Quality as a value
• Principles and methods of TQM
• Assessment and self-assessment systems of Quality awards
• The 6 Gurus of Quality
TTQ_3 - The ISO 9001 standard
TTQ_4 - Auditing of Quality Management Systems
TTQ_5 - Methods, techniques and tools for Quality improvement
• Problem Finding and Problem Solving
• The 7 tools of Ishikawa
• Quality improvement tools of first, second and third necessity
• The 6 sigma
TTQ_6 - Consumers’ trends and Social Innovations
TTQ_7 - Social Life Cycle Assessment (S-LCA)
• The real Quality: human capital
Modulo B – 3 CFU
TTQ_8 - Il Quality Function Deployment (QFD)
TTQ_9 - Quality in services (Servqual, etc.)
TTQ_10 - The Kano and A-Kano models