SERVICE MANAGEMENT TECHNIQUES

Single discipline educational activity

Course Sheet

Course code:

TCNGDS01

Academic Year of enrolment:

2021

Year of supply:

2021/2022

Type of Course:

Elective Course

Degree:

Course of 2nd Cycle Degree in POLICIES AND MANAGEMENT FOR WELFARE

Disciplinary Sector:

GENERAL SOCIOLOGY

Location:

CHIETI

Credits:

Programme Year:

Professor and Collaborators:

PASOTTI Camillo Stefano

Cycle:

Second semester

Hours of classroom activity:

Individual study hours:

114

Prerequisites:

The course will allow even Students who have not specific knowledge on the subject to reach the indicated educational objectives. No preliminary knowledge is required.

Objectives

The teaching of Service Management Techniques adheres to the professional profile of the Degree Course, presenting a thematic articulation finalized to the acquisition of specific knowledge in the organization and management of people, institutions and institutions of the Welfare system, such to provide the student with disciplinary knowledge on the models, theories and scientific tools for analyzing the morphogenesis and structuring of the different types of organizations present in the public-private welfare regime, built in response to new models of relations between citizens, political institutions and the market social services.
At the end of the course, the student must possess knowledge and skills relevant to the methodology of specific social research in the welfare sector, in line with the formation of a competent professional figure in the detection, direction and organization of socio-assistance policies and interventions.
Knowledge and understanding skills
- has a high knowledge of the organizational structuring of social-assistance institutions
- It has a sociological culture of management, management and administration models of welfare organizations and the third sector
- distinguishes the different types and criteria, including regulatory ones, of the constitution of the social-health authorities and their specific purposes from the management and provision perspective of the relative services
Autonomy of judgment
- connects theoretical models of the science of organization to the related needs, aims and aims of institutional and management bodies of welfare system services
- autonomously interprets the relationship between theoretical models of administration and management of social-assistance services and the characteristics and dynamics of legitimation and implementation of services in the public-private social relationship
- compares the knowledge acquired with the most recent approaches, orienting and updating the overall picture on teaching issues
- carries out in an oral form the general and specific considerations on the course topics, showing that they are connected in an interdisciplinary way
Communication skills
- It uses the disciplinary language of welfare and organizational management of social services
- Expresses concepts on the topics of the course and carries out personal reflections in a congruous and appropriate manner with respect to what has been learned.

Contents

The course intends to offer, from a theoretical and methodological point of view, topics related to the strategic framework of organization, management and provision of social services, highlighting its particular nature and social function in the broader context of the process of setting up public and private companies. To this end, the foundational matrices and the morphogenetic dynamics of these structures will be identified, with the appropriate emphasis on the operational and executive dimensions of the social-welfare services, until reaching the regulation of the accesses and the objective practices of professional legitimation, especially those relating to authorizations and accreditation, intended as a formal and substantial completion of the community welfare system and participated between the public and the third sector.

Extended Syllabus

Systematic articulation of the main morphogenetic models that have given rise to operational practices and social innovation in the institutions of the local welfare system, able to face the risks and situations of hardship typical of the various social groups and areas of social and health integration, also in relation to the dynamics of social change and consequently, of protection policies.
In particular, the course will present the following arguments to the students:
1. The process of structuring the institutions and the socio-medical companies
2. Relational models for defining the social-assistance organizations
3. Types of internalisation and outsourcing of the services
4. Levels of access and profiles of user
5. Identification of the main methods of recognition and legitimation
6. Development of planning and organization of services in innovative territorial and institutional networks.

Recommended Bibliography

At the beginning of the course, Students will receive the following bibliography of reference for the exam:
1. Rossi P., L’organizzazione dei servizi socioassistenziali, Carocci, Roma, 2015
2. Pavolini E. Ranci C., Le politiche di welfare, il Mulino, Bologna 2015
3. De Ambrogio U., Guidetti C., La coprogettazione. La partnership tra pubblico e terzo settore, Carocci, Roma, 2016

Teaching Methods

The course includes 36 hours of lessons divided into 3 weekly lessons of 2 hours. Teaching will be offered through lectures, educational seminars with the participation of experts and professionals, use of lecture notes, slides and other in-depth scientific and bibliographical material during the lessons, also on an e-learning platform.

Evaluation methods

Verification of learning:

Verification: Oral examination, carried out through questions concerning the teaching program carried out by the lecturer in the classroom and the topics of the texts foreseen therein and treated during the lessons.
Evaluation: votes expressed in thirtieths.
The examination procedures are the same for attending and non-attending students.

Contacts/More Information

At lessons starting, attending students will receive the reference bibliography.
All information regarding the course, the handouts, the support materials and all communications will take place through:
1. the notice page of the Department of Business Economics www.dea.unich.it/didattica
2. the e-learning platform
Erasmus Students are invited to contact the Professor to agree on the study program.

Università degli Studi
"G. d'Annunzio"

Chieti - Pescara

Aree